Have a “branch in your pocket” for convenient support anytime, right from your personal banking account.
Save time and let our Go-To live chat become your “go-to” for answers to questions, account support and more. During regular banking hours, we’ll connect you with an Umpqua banker to help you do almost anything you can do in person. Use Go-To for:
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Answers to questions about deposits, including Zelle®
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Account information
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Assistance with debit card issues
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Navigating digital banking and self-service options
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Opening a new account, starting a loan application and more
You can even use Go-To live chat to consult a banker about your overall finances, from maximizing savings to paying off debt. After-hours support is available with our Go-To virtual assistant for your basic banking needs.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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It’s fast, friendly and easy. Simply login or enroll in digital banking and click the icon at the bottom of your account homepage online or on our app.
So many ways to Go-To
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Chat
During regular banking hours, start a live chat with a banker for help with almost anything you could do in-branch, from transaction questions to opening a new account. -
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Talk
For more complicated issues, we’ll elevate your chat to a voice call so that we can speak directly with you about your request and better serve you. -
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CoBrowseShare your online banking screen with a banker in real time for help navigating our online tools. We can walk you through setting up transfers and payments to searching transactions.
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Get Virtual AssistanceAfter hours, our virtual chat is there to help you with your basic banking needs. Find your account and routing numbers, enroll in eStatements and more.
