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Focus on Fraud

Focus on Fraud:
How AI is Changing the Look of Financial Fraud

Today’s scammers are reaping the benefits of automation and technology, making it far more difficult to spot fraud. Artificial Intelligence has streamlined the criminals’ efforts with automation that enables them to carry out large-scale, targeted attacks quickly, efficiently and highly effectively.

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Fraudsters may be posing as Umpqua Associates using a spoofed number

We will never contact you (call, text, or email) to ask for your account information, password, username, or 6-digit access code. Receive a suspicious call, text, or email? Call us at (866) 486-7782.

Fraud Prevention

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Protect your personal information in person and online.

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Fraud can happen anywhere. If something doesn’t seem right, think twice.

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If you think you’ve been a victim of fraud, contact us immediately at (866) 486‑7782.


Five SMART steps to protect yourself from fraud


Slow down. Urgency is the scammer's game, telling your to "act now." Remember that legitimate offers and situations rarely require immediate action. Verify it independently before making a decision.


Maintain caution when sending money. Never send money to someone you don't know in real life. Exercise caution when using third-party payment services like Zelle®, Venmo, or Cash App. Do not send gift cards as a form of payment. Scammers frequently ask victims to purchase gift cards and share the codes. Legitimate businesses or organizations will never ask for payment in gift cards.


Actively review financial accounts and cards. Check transactions frequently to detect suspicious activity. If you notice any unauthorized charges or suspicious activity, report it to your bank or credit card issuer immediately.


Respond to fraud alerts promptly. If your bank or financial institution sends you a fraud alert via email, text or a phone call, take it seriously. Confirm the legitimacy of the alert and once verified, follow the instructions provided.


Trust your gut. If you suspect that the person who contacted you is an imposter, stop communicating with them immediately. Do not use the contact information provided by the caller or email sender. Instead, look up the official contact number on the banks or business’s trusted website or check the back of your card for the customer service number.

Key Topics

Knowledge and action are critical when dealing with fraud. Here are a few key things to know about common types of fraud and how to fight it.

How to Spot Fraud

Fraud can happen to anyone, anywhere. It occurs when someone obtains access to your financial accounts, often by using your personal information, and conducts unauthorized transactions. Read more about common types of fraud and identity theft.

How to Prevent Fraud

Be cautious and protect your personal information online and in person. Remember that your bank will NEVER call, text, or email you to ask for your PIN, password, or other security codes. Read more about other easy actions you can take to protect yourself.

How to Report Fraud

If your account has been accessed without your consent, call us immediately at (866) 486-7782 for assistance. Here are other steps you should take if you are a victim of fraud. Taking timely action can help minimize the damage.

Lost Cards and Suspicious Activity

If you’ve lost your card or if there are unauthorized transactions, report it to us as soon as possible to have your card locked.